Privacy Policy

At Dogclean, we are committed to protecting the privacy of our customers and users. This Privacy Policy explains how we collect, use, and protect the personal data you provide to us when using our website or making a purchase.

1. Data Controller

Controller: [Julen Lopez/ Dogclean]
Tax ID (NIF/CIF): [794251116k]
Address: [Mezo kalea]
Email: [holados896@gmail.com]
Website: [https://dbddn3-vh.myshopify.com/]

2. Personal Data We Collect

We may collect the following data when you use our store:

• First and last name.
• Shipping and billing address.
• Email address.
• Phone number, when necessary for delivery.
• Information related to your orders.
• Information necessary to manage payments, where applicable.
• Data you provide when contacting our customer service.

We do not collect more personal information than necessary to provide our services.

3. Purpose of Processing

We use your personal data to:

• Manage and process your orders.
• Manage payments and billing.
• Prepare and deliver your purchases.
• Send you information related to your orders.
• Handle inquiries and customer service requests.
• Detect and prevent potential fraud or misuse.
• Comply with our legal obligations.
• Send you commercial communications when you have given your consent, and when legally required.

4. Legal Basis

The processing of your data is carried out, as appropriate, on the following legal bases:

• The performance of the sales contract when you place an order.
• Compliance with legal obligations.
• Your consent, when necessary.
• The legitimate interest of the controller, when applicable.

5. Data Retention

We will retain your personal data for the time necessary to fulfill the purposes for which it was collected and, subsequently, for the periods required by applicable law.

6. Disclosure of Data to Third Parties

In order to provide our services, certain data may be disclosed to collaborating providers, such as shipping companies, technology providers, payment platforms, hosting services, or tools necessary to manage the store.

These providers will only access the data necessary to provide their services and must comply with applicable legal obligations regarding data protection.

We do not sell your personal data to third parties.

7. User Rights

You can exercise, where appropriate, the following rights:

• Access your personal data.
• Request the rectification of incorrect data.
• Request the deletion of your data.
• Request the restriction of processing.
• Object to the processing.
• Request the portability of your data.
• Withdraw your consent when processing is based on it.

To exercise your rights, you can write to:

📧 [holados896@gmail.com]

You also have the right to file a complaint with the competent data protection authority if you believe your rights have not been respected.

8. Security

We adopt reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or improper disclosure.

However, no system for transmitting or storing information can guarantee absolute security.

9. Minors

Our services are not specifically aimed at minors. If we believe that we have received personal data from a minor without proper authorization, we may proceed with its deletion when legally applicable.

10. Changes to the Privacy Policy

We may update this Privacy Policy as necessary to adapt it to legal, technical, or service-related changes.

The updated version will be available on this page.